We want you to be happy with your purchase from Thirns. Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return.

Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.
 

All return should be sent to:
 

1 Derrymans Green, Bath BA2 2FX. 
 

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. We will contact you within 1-2 business days from receipt of the package to confirm your return has been processed.
 

For additional information on returns, please contact us at info@thirns.co.uk