Question 1

Why is there a higher percentage of organic natural products in your ranges than other premium skincare brands?

Accepted Answer

We are exclusively available to our customers via our online shop or within our Thirns treatment rooms. Unlike other skincare brands, we have no middlemen to pay. This means our hand-crafted products offer exceptional value, vitality and results. Without having to pay a middleman, we can include more of the prized, powerful active botanical ingredients in every jar of Thirns skincare.

Question 2

Are your products suitable for all skin types?

Accepted Answer

All Thirns products are gentle on skin and pH-balanced, making them suitable for all skin types. Our formulas are designed to support skin as it evolves through time, addressing concerns such as dehydration, sensitivity, loss of firmness, fine lines and wrinkles.

Question 3

Can I use your products throughout pregnancy?

Accepted Answer

We recommend discussing any changes to your skincare routine during pregnancy with your GP or Midwife. Thirns does not formulate with retinol or any of its derivatives, which are not recommended for use during pregnancy.

Question 4

Is your range suitable for sensitive or reactive skin?

Accepted Answer

We have taken great care to develop formulas that are gentle on skin; however, our products are not hypoallergenic. Please refer to each product’s allergen declaration to determine suitability for your skin.

Question 5

Are your products paraben-free and sulphate-free?

Accepted Answer

Yes. The entire Thirns range is free from parabens and sulphates. While sulphates are commonly used to create lather, they can sometimes cause skin sensitivities, which is why we avoid them.

Question 6

Are your products natural?

Accepted Answer

Every Thirns product contains a minimum of 94% naturally derived ingredients. Our products are free from parabens, sulphates, PFAS, PEGs, silicone, petrochemicals, heavy metals and plastics.

Question 7

Do your products contain fragrance?

Accepted Answer

No. Thirns products do not contain any perfume or artificial fragrances. All products are naturally scented using allergen-tested, premium quality organic essential oils.

Question 8

Are your formulas free from toxic ingredients?

Accepted Answer

Yes. Thirns skincare formulas are free from toxic ingredients and fully comply with UK cosmetic regulations. All products meet the Cosmetic, Toiletry and Perfume Association (CTPA) guidelines, ensuring they are safe for use.

Question 9

Is your skincare range cruelty-free?

Accepted Answer

Yes. Thirns does not test on animals and does not use ingredients tested on animals. We are committed to cruelty-free practices and carefully investigate our suppliers to ensure alignment with this ethos.

Question 10

Are your products plant-based?

Accepted Answer

Yes. All Thirns products are plant-based and do not contain animal or animal-derived ingredients.

Question 11

Is your packaging recyclable?

Accepted Answer

Our bottles, jars and lids are made from glass and are 100% recyclable. Please rinse and recycle using your standard glass recycling system. Our cartons are made from FSC-certified board, are fully recyclable, and are printed using vegetable-based inks and water-based coatings.

Question 12

Are Thirns products made in the UK?

Accepted Answer

Thirns is a British-born brand. Our products are developed, tested and handmade in Bath, Somerset. We continually explore British botanicals and prioritise using them where possible.

Question 13

What is the shelf life of your products?

Accepted Answer

All cosmetic products should be used within a specific period after opening. This is shown by the PAO (Period After Opening) symbol on the packaging (for example, “9M” means use within 9 months of opening). Store products in a cool place away from light and humidity.

Question 14

Where can I find the list of ingredients for each product?

Accepted Answer

Full ingredient lists are available on each individual product page on our website.

Question 15

How do you ensure your products are safe and free from contaminants?

Accepted Answer

Every Thirns product undergoes rigorous testing for stability, microbial resistance and safe use. Each product has a Cosmetic Safety Report and is registered with the UK Government Portal, with all safety warnings and allergen declarations based on these results.

Botanical Skincare: FAQs