Terms & Conditions

Welcome to Thirns. These Terms & Conditions govern your use of our website and the purchase of any products from us. By using this website, you agree to these Terms.

1. About Us

This website is operated by Thirns, a UK-based skincare brand.
If you have any questions, please contact us at:
Email: info@thirns.co.uk

2. Use of This Website

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the site.

We reserve the right to suspend or withdraw access to this website at any time without notice.

3. Products & Descriptions

We take care to ensure that product descriptions, images, and information on this website are accurate. However, colours and textures may vary slightly due to screen settings and natural variations in ingredients.

All products are for external use only. Our skincare products are not intended to diagnose, treat, cure, or prevent any medical condition.

4. Orders & Payment

When you place an order, you are offering to purchase products subject to these Terms. Orders are subject to availability and acceptance.

Prices are listed in GBP and include VAT where applicable. Payment must be made in full at the time of ordering.

5. Shipping

We aim to dispatch orders within the stated timeframe shown at checkout. Delivery times are estimates and may vary.

We are not responsible for delays outside our control, including postal delays or courier issues.

6. Returns & Refunds

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods, provided items are unused, unopened, and in their original condition.

For hygiene and safety reasons, opened or used skincare products cannot be returned, unless faulty.

If a product arrives damaged or faulty, please contact us within 48 hours of delivery.

7. Allergies & Sensitivities

Ingredient lists are provided for all products. It is your responsibility to check ingredients before use.

We recommend performing a patch test prior to full use. Thirns cannot be held responsible for allergic reactions or sensitivities.

8. Intellectual Property

All content on this website — including text, images, branding, and design — is the property of Thirns and may not be copied, reproduced, or used without permission.

9. Limitation of Liability

To the fullest extent permitted by law, Thirns shall not be liable for any indirect or consequential loss arising from the use of this website or our products.

Nothing in these Terms limits your statutory rights as a consumer.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page and take effect immediately.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.